Support
Support Ticket View
https://api.linode.com/v4/support/tickets/{ticketId}Returns a Support Ticket under your Account.
Path Parameters
The ID of the Support Ticket.
Request Samples
- Shell
- CLI
curl -H "Authorization: Bearer $TOKEN" \
https://api.linode.com/v4/support/tickets/11223344
Response Samples
- 200
- default
{
"status": "open",
"updated": "2015-06-04T16:07:03",
"id": 1234,
"entity": {
"id": 10400,
"label": "linode123456",
"type": "linode",
"url": "/v4/linode/instances/123456"
},
"description": "I'm having trouble setting the root password on my Linode. I tried following the instructions but something is not working and I'm not sure what I'm doing wrong. Can you please help me figure out how I can reset it?\n",
"attachments": [],
"closed": "2015-06-04T16:07:03",
"closable": "",
"gravatar_id": "474a1b7373ae0be4132649e69c36ce30",
"opened": "2015-06-04T14:16:44",
"opened_by": "some_user",
"summary": "Having trouble resetting root password on my Linode\n",
"updated_by": "some_other_user"
}Responses
200: Returns a single SupportTicket object.
The current status of this Ticket.
The date and time this Ticket was last updated.
The ID of the Support Ticket.
The entity this Ticket was opened for.
The unique ID for this Ticket's entity.
The current label of this entity.
The type of entity this is related to.
The URL where you can access the object this event is for. If a relative URL, it is relative to the domain you retrieved the entity from.
The full details of the issue or question.
A list of filenames representing attached files associated with this Ticket.
The date and time this Ticket was closed.
Whether the Support Ticket may be closed.
The Gravatar ID of the User who opened this Ticket.
The date and time this Ticket was created.
The User who opened this Ticket.
The summary or title for this Ticket.
The User who last updated this Ticket.
default: Error
What happened to cause this error. In most cases, this can be fixed immediately by changing the data you sent in the request, but in some cases you will be instructed to open a Support Ticket or perform some other action before you can complete the request successfully.
The field in the request that caused this error. This may be a path, separated by periods in the case of nested fields. In some cases this may come back as "null" if the error is not specific to any single element of the request.